There is a cost that most families never calculate, and it is not the fee they paid to find a caregiver. It is the cost of starting over.
Think about what it actually takes when a housekeeper stops showing up, or a nanny turns out not to be the right fit. You spend time writing and posting again. You spend evenings responding to messages and screening strangers. You take time off work to do interviews. You pay for another background check. You go through the emotional labour of starting a new person in your home: the orientation, the re-explaining, the waiting to see if it works this time.
A wrong match does not just cost money. It costs the one thing busy families never have enough of: time.
For childcare placements, studies consistently show that the average family spends 20 to 40 hours finding a new caregiver after a placement breaks down. For house managers and housekeepers, that number is higher, because the role is more complex and the pool of genuinely experienced candidates is smaller.
The other cost is harder to measure but just as real: the disruption to a household that was finally running smoothly. Children who had built trust with a caregiver. Routines that had settled. The sense of relief that had taken weeks to establish. When the match breaks down, all of it resets.
This is why we believe the introduction is worth taking seriously. A connection fee that reflects real vetting and real matching work is not an extra cost. It is the cost of not having to start over. The 7-day rematch guarantee exists for exactly this reason: because we believe every family deserves to get it right, and if the first introduction does not land, we are not done.
A good match is one of the most valuable things a household can have. It deserves to be found carefully.
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