Everything you need to know about how FamFlo works, for families and helpers.
For families
What exactly does FamFlo do?
FamFlo is a personal household connection platform. You tell us what you need, whether that is childcare, cleaning, or home support, and a real person on our team finds the right helper for your family, makes the introduction, and then steps back. Your arrangement with your helper is entirely between the two of you. We never sit in the middle.
Is FamFlo an agency?
No. Agencies employ helpers and manage the ongoing relationship. FamFlo does neither. We make the introduction and step back. Your helper works for you, not for us. They keep everything they earn.
How long does it take to find a match?
Our target is 48 to 72 hours after you submit your care request. For specialised or complex roles it may take a little longer, but we will always keep you updated. We never rush a match just to hit a deadline.
How much does it cost?
FamFlo charges a one-time connection fee when we make a successful introduction. The fee varies by role, from $99 for an occasional sitter or cleaner to $999 for a full-time house manager. You can also join a monthly plan where all matching is included. There are no hidden fees, no auto-renewals without consent, and no surprise charges. See Plans for current pricing.
What if the introduction is not the right fit?
We offer a 7-day rematch guarantee on every introduction. If the match does not feel right within the first seven days, let us know and we will make a second introduction at no extra charge. We stand behind every match we make.
How does FamFlo vet helpers?
Every helper in our network goes through a review process before any introduction is made. We review their profile in full, contact their references directly, conduct or verify a background check, and have a personal conversation with them. We only introduce people we would feel comfortable recommending to our own families. We are transparent about what our vetting process includes.
Do I need an account to submit a care request?
No. You can submit a care request without creating an account. We only ask you to create one after we have made your introduction, so you can save your match details and manage future requests easily.
What services does FamFlo offer right now?
FamFlo currently matches families with helpers for childcare (babysitters, nannies, after-school care), home cleaning (recurring and one-time), and house management (housekeepers, house managers, and combined roles). We are expanding our services over time.
For helpers
Is FamFlo free for helpers?
Yes. Always. Joining FamFlo’s network costs nothing. We charge no listing fees, no registration fees, and no commission on your earnings, ever. You keep 100% of what you earn from every family we introduce you to.
Am I an employee of FamFlo?
No. You are an independent contractor. You set your own rates, choose your own clients, and work on your own terms. FamFlo makes the introduction. What you build from there is entirely yours.
How does FamFlo introduce me to families?
When a family submits a care request that matches your skills, availability, and location, a real person on our team reviews the fit and reaches out to you directly before any introduction is made. We confirm you are available and interested before your contact details are ever shared with a family.
What do I need to join the network?
You will need to complete a helper profile form, provide at least two references, and consent to a background check. We will have a brief conversation with you before your first introduction. The whole process is straightforward and free. Start on our helpers page.
How do I get paid?
Your payment arrangement is agreed directly between you and the family. FamFlo is not involved in any payment between helpers and families. You can choose whatever method works for both of you, including payroll, cash, Zelle, Venmo, or another arrangement.
Still have questions? Contact us or email hello@getfamflo.com.
