FamFlo Privacy Policy
Last Updated: 07/03/2026
FamFlo (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the FamFlo website and platform (the “Platform”).
By using the Platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
FamFlo collects information in order to operate the platform and help coordinate introductions between families and helpers.
1.1 Information You Provide Directly
When you create an account, complete forms, or interact with the platform, you may provide:
Personal Identification Information
- Full name
- Email address
- Phone number
- Date of birth
- Profile photo
Account & Profile Information
- City or location
- Availability
- Experience information
- Skills and qualifications
- Languages spoken
- References
- Care preferences
Family Request Information
- Childcare needs
- Scheduling information
- Household support needs
- Additional care instructions
Communication Information
- Messages sent through the platform
- Form submissions
- Customer support requests
2. Information Collected Automatically
When you use the Platform, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring websites
This information helps us understand how users interact with the Platform and improve the experience.
3. How We Use Your Information
FamFlo uses collected information to:
- Create and manage user accounts
- Coordinate introductions between families and helpers
- Facilitate communication through the Platform
- Improve platform functionality and user experience
- Maintain safety and platform integrity
- Respond to support inquiries
- Comply with legal obligations
We may also use aggregated, non-identifiable information to analyze usage patterns and improve our services.
4. Information Sharing
FamFlo does not sell your personal information.
However, certain information may be shared in the following situations:
4.1 Between Families and Helpers
When profiles are visible on the platform, certain information may be shared with other users, including:
- Name or preferred name
- Profile description
- Experience information
- Availability
- Location (general area)
This sharing allows families and helpers to determine whether they may be a good fit.
4.2 Service Providers
We may share limited information with trusted third-party providers who help us operate the platform, such as:
- Website hosting services
- Email service providers
- Customer support tools
- Analytics providers
These providers are required to protect your information and only use it for operational purposes.
4.3 Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect user safety
- Prevent fraud or misuse
- Enforce platform policies
5. Background Checks and Verification
FamFlo may allow users to share references or credentials, but we do not guarantee the verification of all information provided by users.
Families and helpers are responsible for conducting their own due diligence, including:
- Checking references
- Verifying identity
- Performing background checks if desired
FamFlo does not conduct comprehensive screening unless explicitly stated.
6. Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, or misuse.
These measures may include:
- Secure server infrastructure
- Encrypted data transmission (HTTPS)
- Limited internal access to user data
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain user information only for as long as necessary to:
- Provide services through the Platform
- Maintain user accounts
- Comply with legal obligations
- Resolve disputes
Users may request account deletion at any time.
8. Your Privacy Choices
Users may:
- Update or correct profile information through their account dashboard
- Request deletion of their account
- Contact us to request removal of certain information
Once an account is deleted, some data may remain in backups or records where required by law.
9. Cookies and Tracking Technologies
FamFlo may use cookies and similar technologies to:
- Maintain user sessions
- Improve site performance
- Understand user behavior
- Enhance security
Users may modify browser settings to disable cookies, though some parts of the Platform may not function properly without them.
10. Children’s Privacy
FamFlo is designed for adults seeking childcare coordination services.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that information from a child has been collected without appropriate consent, we will take steps to remove that information.
11. Third-Party Links
The Platform may contain links to third-party websites or services.
FamFlo is not responsible for the privacy practices of those websites. Users should review the privacy policies of any third-party services they visit.
12. International Users
If you access the Platform from outside the country in which FamFlo operates, your information may be transferred and stored in locations where privacy laws may differ from your jurisdiction.
By using the Platform, you consent to this transfer and processing of information.
13. Updates to This Privacy Policy
FamFlo may update this Privacy Policy periodically.
When updates are made, the revised version will be posted on the website with an updated “Last Updated” date.
Continued use of the Platform after changes means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
Email: info@getfamflo.com
Website: getfamflo.com
By using the FamFlo Platform, you acknowledge that you have read and understood this Privacy Policy.
